EVA Air Check-in: Times, Boarding Pass and Airport Steps

The online check-in window opens 48 hours before departure and closes 1 hour before departure. That answers the common question of how early travellers can check in and how late they can leave it: past that cutoff, the reserved seat may be released and boarding refused, as stated by the airline.

EVA Air recommends arriving at least one hour before scheduled departure for international flights, and at least two hours for passengers who need special assistance (unaccompanied minors, reduced mobility, wheelchair users, etc.). Counter opening hours vary by airport, so double-check the exact schedule for your departure airport on your booking or on the airline's official website.

Check-in can be done on the official EVA Air website, through the EVA Air app (iOS and Android), or at a self-service kiosk at the airport. As for the traveller account, the app is not mandatory, but an account and online check-in (website or EVA Air app) are required to obtain the electronic boarding pass.

The airline also offers automatic check-in, which must be requested ahead of time: the request window runs from 360 days down to 48 hours before departure, on the website or in the app, for EVA Air and UNI Air International flights. The system then completes check-in on your behalf and sends a check-in notice by email 48 hours before departure, with a possible push notification through the app. One thing to note: if seats were not pre-selected, they are assigned at random during automatic check-in, and can then be changed online if seats remain available. The request can cover every flight within the same booking.

Online check-in is limited to passengers holding a ticket with a confirmed reservation, on international flights operated by EVA Air and UNI Air; codeshare flights operated by other carriers and charter flights are not eligible. You'll need to enter the relevant travel documents, including passport and visa, and keep your booking details on hand. Star Alliance members will find a similar process with Asiana Airlines or ANA when a segment is operated by a partner.

Once check-in is confirmed, the electronic boarding pass can be accessed from a smartphone or tablet through the EVA Air app. A printed version remains available where the airport supports this service, and self-service kiosks print boarding passes and, at some airports, baggage tags.

The airline lists the situations where a boarding pass cannot be printed after online check-in, meaning it must be collected at the counter from ground staff:

• the departure airport does not support the printed boarding pass service;
• the ticket was bought by phone or online with a credit card without EMV 3-D Secure: the card used must be shown for inspection when checking in the first segment, at the counter;
• the itinerary includes a sector not eligible for the printable boarding pass service.

So if your boarding pass doesn't show up online, it isn't necessarily a mistake on your part: the EVA Air airport counter remains the fallback option, available until 1 hour before departure. The airline also states that it reserves the right to cancel the check-in of a passenger who does not collect their boarding pass at least one hour before departure.

EVA Air organises its counters by colour. The gold counter is the priority line for Royal Laurel/Business class, Infinity MileageLands Diamond and Gold members, and Star Alliance Gold cardholders. Travellers already checked in online who only need to drop off baggage head to the orange "Baggage Drop" counter. The green "Check-in" counter serves those who haven't checked in online or who need special assistance.

For {{fait:depot_bagage_limite:portee}}, checked baggage must be handed over 1 hour before departure. Self-service baggage drop is available at Taoyuan MRT A1 station, at A3 New Taipei Industrial Park, at Taipei Main Station, and at counters 16 and 17 in Terminal 2 of Taoyuan Airport. Baggage allowances depend on cabin class, fare and destination, so check the ones that apply to your ticket before travelling.

With a boarding pass (electronic or printed) and no bag to check, be at the boarding gate no later than 30 minutes before departure so staff can verify your travel documents. How long customs and immigration take varies with airport operations, so allow extra time during peak hours.

Online check-in not working, passenger not found, or seat not showing: the cause is often a ticket not eligible for online check-in, a segment operated by another carrier, or a document check that has to happen on site. In these cases, the airline directs travellers to the airport counter, where the boarding pass and baggage must be handled no later than 1 hour before departure.

A few things worth knowing: passport and visa details are requested during check-in and may need to be verified at the counter depending on the destination; unaccompanied minors, wheelchair users and passengers with medical conditions are advised to arrive earlier, at least two hours before scheduled departure; transit passengers who already hold a boarding pass can go straight to the indicated gate. EVA Air also applies no-show fees, detailed in the relevant section of its website. For a flight operated by an alliance partner, check-in rules follow the operating carrier, for example Air Canada, Air China or Austrian Airlines. Travellers who prefer can hand check-in over to iBoardingPass, which completes it as soon as EVA Air check-in opens and sends the boarding pass by email.