Refund and Cancellation Policy

2.1 How to cancel

You may cancel your Subscription at any time, without fees, penalties, or having to justify your decision. Three options are available:

• From your account: log in at https://iboardingpass.com and go to "My account" > "Subscription" > "Cancel my subscription".
• By email: send a cancellation request to contact@iboardingpass.com from the email address linked to your account.
• Via the dedicated page: https://iboardingpass.com/en/unsubscribe

2.2 When the cancellation takes effect

• If you cancel during the 24-hour Trial Period, no further charges will be applied. You will not be billed €49 at the end of the trial.
• If you cancel during a monthly billing cycle, the cancellation takes effect at the end of the current period, which has already been paid for. You will retain access to the Service until that date, and no further charges will be made afterwards.

2.3 No pro-rata refund

Save for the specific cases described in Section 3 below, and except where mandatory law applicable to you provides otherwise, no pro-rata refund will be issued for the unused portion of a billing cycle already started.

3.1 Right of withdrawal (Consumers in the EEA and the UK)

If you are a Consumer residing in the European Economic Area or the United Kingdom, you have a statutory right of withdrawal of 14 days from the conclusion of the contract (subscription date).

• If you have not yet received a boarding pass through the Service: you can exercise your right of withdrawal within the 14-day period and obtain a full refund.
• If you have already received a boarding pass: the Service has been fully performed and the right of withdrawal no longer applies.
• Partial performance: if performance has begun at your express request but is not complete when you withdraw, you will be liable to pay a proportional amount for the Service actually provided.

How to exercise: send an unambiguous statement by email to contact@iboardingpass.com or by postal mail to Vodalis Limited, 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom. A standard withdrawal form is available on request.

3.2 Refunds outside the withdrawal period

Outside the statutory withdrawal period, refunds may exceptionally be granted in the following cases:

• Duplicate charge due to a technical error on our part;
• Continued billing after a valid cancellation request has been confirmed by us;
• Material non-performance of the Service attributable to iBoardingPass (e.g. systematic failure to deliver boarding passes for technical reasons attributable to us, and not due to airline limitations or incorrect Customer-provided information);
• Any case where applicable mandatory consumer law requires a refund.

Cases that do not give rise to a refund include, in particular:

• Inability to perform check-in due to incorrect, incomplete or outdated information provided by the Customer (PNR, name, flight date);
• Airline-specific restrictions (mandatory airport check-in, visa verification requirement, paid seat or baggage selection, etc.);
• Cancellation, delay, diversion or any other event affecting the flight, which falls under the airline's responsibility;
• A change of mind after the Service has been used at least once;
• Failure by the Customer to cancel the Subscription before the next billing date.

3.3 How to request a refund

Send a refund request by email to contact@iboardingpass.com, including:

• the email address linked to your account;
• the date of the payment(s) concerned;
• the reason for your request and, where applicable, any supporting evidence.

We will acknowledge your request and respond within a reasonable time. If the request is accepted, the refund will be processed within 14 days using the same means of payment as the original transaction, unless you expressly agree to another method.