Aircalin Online Check-In and Boarding Pass

Aircalin online check-in opens 30 hours before departure and closes 1 hour before departure. Once that window has passed, your booking moves to the airport counter.

Airport counters close before the departure time, and that cut-off varies by airport and route. On long-haul flights as well as regional hops, it is best to arrive well ahead of time, since border checks and baggage drop can take a while. The time shown on your e-ticket is the one that counts, so double-check it against your booking.

Check-in is done from the Check-in page on the airline's official website, using your surname and booking reference. It only covers flights operated by Aircalin: if your itinerary includes a leg flown by a partner airline, that segment must be checked in with the airline actually operating it.

Aircalin presents online check-in as a way to save time at the airport, pre-select a seat, book add-on services, and store the boarding pass on a mobile phone through the iOS Wallet app. For seat selection made when booking on the airline's website, Aircalin notes that the choice is confirmed at check-in, subject to availability.

Some situations are always handled at the counter: an unaccompanied minor, an animal travelling in the cabin or in the hold, reduced mobility assistance, an oversized bag, or a travel document that needs to be checked.

A boarding pass obtained online can be saved to your phone's wallet or printed out. It shows your seat number, the expected gate, and the boarding deadline, which is different from the departure time and must be followed strictly.

Do not confuse the e-ticket with the boarding pass. The e-ticket arrives by email once the booking has been paid for; the airline states that on presentation of this document together with your passport, the boarding passes needed to travel are issued to you. In other words, without checking in online, everything is settled at the counter.

If your trip includes a connection, make sure you hold the boarding pass for each leg; on a mixed itinerary involving a partner airline, the second pass is sometimes only issued at the stopover.

Aircalin's online check-in service is limited to travellers whose passport meets the following condition: This service is available only for people with a passport valid for at least 6 months. Passport details (a valid number, nationality, date of birth) can be updated under Manage my booking before departure; a missing or expired number is one of the most common reasons online check-in gets blocked.

At the counter, Aircalin's rule is straightforward: present your e-ticket received by email at the check-in counter along with your passport. Depending on the destination, other documents may be required, such as a visa, an electronic travel authorisation, or proof of a return ticket. These formalities depend on the arrival country and your nationality, and they are checked before the boarding pass is issued.

Checking in online does not exempt you from going through baggage drop if you are travelling with a checked bag. This line closes before departure, so allow plenty of time, especially at Noumea La Tontouta on days with long-haul rotations.

The baggage allowance depends on the cabin, the fare and the route. As an example, in Premium Economy class on flights to and from Wallis, Port Vila and Nadi, the stated allowance is 30 kg for all baggage combined. For other routes and cabins, check the airline's Baggage page and the conditions shown on your ticket. Extra baggage can be purchased in advance through Manage my booking.

For cabin baggage, stick to the weight and size limits of your travel class, and keep travel documents, medication and valuables with you. Finally, travellers who would rather not deal with it themselves can hand their online check-in over to iBoardingPass, which carries it out as soon as Aircalin check-in opens and sends the boarding pass by email.

Is online check-in rejecting your booking? The usual causes are a flight operated by a partner airline, a passport whose validity does not meet the required condition, an incomplete booking, an unaccompanied minor, or a special service request. In these cases, the counter takes over; contact Aircalin's reservations service if the e-ticket never arrived by email.

If there is a schedule change, Aircalin republishes the departure times for the flights affected: always go by the time shown on the most recent ticket you received, not the one from the original booking. If you miss the check-in closing time, the fare conditions of your ticket apply for rebooking, along with any change fees they set out.

Many itineraries within New Caledonia continue on another carrier. The rules differ from one airline to the next: see the procedures for Air Caledonie for domestic flights, the Air Tahiti Nui check-in to Papeete, the Air New Zealand process in Auckland, checking in with Air Niugini, or the Air Moana information.