Jordan Aviation: Online Check-in and Boarding Pass

The airline does not publish a single time window for its whole network: schedules depend on the departure airport and the ground handling provider. Departing from Amman, two airports may be involved depending on the flight: Queen Alia International (AMM) and Marka (ADJ).

A few safe guidelines:

• Check the exact time shown on your booking or confirmation email: that is the figure that counts.
• Assume online check-in closes well ahead of departure, not at the last minute.
• At airport counters, check-in closes clearly before takeoff, and can close earlier still in Jeddah, Medina or Baghdad, where checks take longer.
• On charter flights (charters, groups), follow the organiser's instructions, which override the usual timings.

A flight to Saudi Arabia, Georgia or Russia involves entry formalities checked at the counter: allow extra time, even if you have already checked in online.

The Jordan Aviation app is promoted on the airline's website, letting travellers book flights, check in, and choose their seat and meal from their phone. The site also has a Manage booking section, used to retrieve and amend a booking.

To find your booking, have ready:

• your booking reference (PNR) or ticket number;
• your surname exactly as it appears on the ticket, spelled as on your passport;
• your passport details, which the airline collects for flights where these are required.

If your ticket was bought through a travel agency or tour operator, the reference given by the agency is not always the one used by the airline: this is a common reason for a booking not being found. If that happens, ask your seller for the airline's own booking reference, or call Jordan Aviation on +962 6 550 1760.

Other carriers in the same region work in a similar way; travellers comparing procedures often check Corendon Airlines online check-in or Freebird Airlines check-in procedure.

Once check-in is confirmed, the boarding pass is usually sent by email or shown in the app. Depending on the airport, the mobile version is not accepted everywhere at the checkpoints: check with the airline for your particular stop.

The safest approach is to have a printed boarding pass, or to have one issued at an airline counter. Make sure the printed name matches your passport exactly, that the flight number and date are correct, and keep the stub after boarding, as it may be requested for a tax refund or a baggage claim.

Check-in and boarding data are among the information the airline processes and shares with authorities (API and PNR) where regulations require it.

Online check-in does not remove the need to visit the counter if you are travelling with a checked bag: it still has to be dropped off, and bag drop has its own cut off time, earlier than boarding. Arrive with plenty of time for an international flight, especially with a bag to check in: the time spent at bag drop, border police and security checks adds up across the network's various stops.

Jordan Aviation's baggage allowances vary by fare, destination and flight type; the airline publishes a Baggage policy and Hand Luggage Restrictions on its website. Weigh and measure your bags before leaving: any excess is settled at the counter.

Also keep in mind your passport's validity and any visa required by your destination, both checked at bag drop.

The website cannot find your booking. Try the surname on its own, without first or middle name, then with the e-ticket reference. A ticket issued by an agency may carry a different reference from the airline's own.

Online check-in is refused. Some bookings require a manual check at the counter, particularly when travel documents need verification or special assistance has been requested. In that case, go to the airline counter with your passport.

The assigned seat is not suitable. Seat selection is offered in the app; if the aircraft is changed, the assignment may be reset and reallocated at the airport.

Flight changed or cancelled. The airline states that it contacts passengers about schedules, delays, cancellations and alternative travel arrangements; keep a current phone number and email address on your booking, and contact +962 6 550 1760 or info@jordanaviation.jo if in doubt.

You arrive after check-in has closed. No boarding pass is issued once a flight has closed: you will then need to have your ticket reissued or buy a new one, depending on your fare conditions. If you would rather not track check-in opening times yourself, iBoardingPass can complete online check-in on your behalf, automatically as soon as it opens, and send your boarding pass by email.