Batik Air Online Check-In and Boarding Pass

Online check-in opens 11 hours before departure. It closes 45 minutes before departure, after which you must go to the airport counter.

If you have not checked in in advance, the airline asks passengers to arrive at the airport 2 hours before departure. These times are those published by Batik Air Indonesia: check the exact time shown on your booking.

For Batik Air Indonesia, online check-in is no longer done through the airline's website: yes, online check-in is only done via the BookCabin app or website. The BookCabin app can be downloaded from the Play Store (Android) or the App Store (iOS), and check-in is also possible from checkin.bookcabin.com.

Two conditions apply to domestic web check-in: it is open to passengers departing from an Indonesian airport, and the name on the booking must match the identity document (KTP).

Certain passenger profiles cannot check in online and must go through the counter:

• bookings that include an infant or an unaccompanied minor;
• elderly passengers or those requiring a wheelchair;
• passengers with a sensory impairment, travelling with a companion, or whose medical condition requires prior notification;
• passengers carrying items subject to security restrictions.

At the airport, check-in remains available at Batik Air counters and at the self-service kiosks installed in the departure terminal.

Batik Air's electronic boarding pass is issued via the app or the online system and is used to pass through the boarding gate. It is only valid for domestic flights within Indonesia. It shows the passenger's name, flight number, date, boarding time, seat number and gate.

On a domestic flight, a passenger with no checked baggage can go straight to the boarding gate without printing anything; with checked baggage, it is enough to drop it off at the counter, again without printing. The electronic boarding pass is shown to AVSEC officers and gate staff, then scanned at boarding. Since the gate can change, the airline recommends confirming it at the counter or gate on arrival.

For international flights, the rule is different: international passengers must print their boarding pass and have their documents (passport, visa, etc.) checked at the check-in counter. International passengers do not receive an electronic boarding pass.

Even with an advance check-in, you need to allow time for dropping off baggage, if any, and then going through security. Baggage drop-off is done at Batik Air counters, which close at the same times as airport check-in (30 minutes before a domestic departure, 60 minutes before an international departure).

Be at the gate 30 minutes before departure: a passenger who is not there on time may have their checked baggage offloaded from the aircraft.

Special baggage must always be presented at the counter. A bicycle, for example, is excluded from both the free baggage allowance and paid baggage, must be packed in a bike box and must not exceed a maximum weight of 30 kg per piece; handling fees apply per piece and per segment. Surfboards follow similar rules, with a maximum length depending on the aircraft (up to 230 cm on the group's jets, 200 cm on Wings Air's turboprop aircraft). For standard cabin and checked baggage allowances, amounts vary depending on the fare purchased and the route: check your ticket for details.

Misspelled name: Batik Air distinguishes between a name correction (fewer than 3 characters, without changing the pronunciation, free of charge), a correction of gender or title (free of charge), and a name change, which is not permitted and falls under refund rules. A correction must be requested at least 24 hours before departure, only through the contact centre, and cannot be handled at the airport. Beyond that point, if the name does not match the identity document, a new ticket must be purchased in an available class.

Unable to check in online: check that your profile does not fall under one of the cases excluded from web check-in, that your flight does indeed depart from Indonesia, and that the identity entered matches the one on the booking. If in doubt, go to the counter or a terminal kiosk well ahead of time.

Deadline missed: once 45 minutes before departure has passed, online check-in closes and only the counter can still accept you, within its own closing times. The airline's customer service can be reached on WhatsApp at +62 811-1938-0888 and by email at Customercare@batikair.com. If you would rather not track the opening of check-in yourself, iBoardingPass can complete online check-in on your behalf as soon as it opens and send you your boarding pass by email.